About Our Rugs | FAQ’s


Our collection of rugs are offered in a wide range of styles, textures and colors from simple solids and bold geometrics to exquisitely hand crafted pieces using the best of natural and man made fibres available.

about our rugs

Whilst our design aesthetic is focused toward the interior design market, we make our rugs accessible to all by providing multiple price points to suit all budgets.

We are also focused toward natural, organic and sustainable products sourced from suppliers with both social and ethical working certifications from independent bodies.

Just about all of our rugs are available in custom sizes, and we even provide a preview service to see how it will look in your space.

To find out more about our rugs or to request a custom size and lead time, please contact us.


Hand Knotted

hand knotted rug

Hand knotting is the most intricate, labor intensive rug weaving process in use. A higher number of knots per unit square typically translates to a higher price for a better product. A complex design for example can take up to 9 months to complete. On average our weavers can tie up to 3000 knots per day. The advantages of hand knotted processes usually ensure a most durable and long lasting end result. The process also requires a type of fibre that will minimize shedding and last up to 30 years . In order to identify a truly original hand knotted piece, the knots are actually visible on the back of the rug and will sometimes demonstrate an irregular pattern which will tell you it is hand crafted.

Hand Tufted

hand tufted rug

Similar to hand knotted rugs, a hand tufted rug is constructed by an artisan except this time with the aid of a hand operated tool which punches strands of fibre into a canvas that has been stretched onto a frame. Once the tufting process is complete the rug is taken down and a backing is applied with adhesive. Hand tufted pieces are usually made of wool, and the quality of the yarn will determine the extent to which the rug will shed. It is important to know that not all wool is graded equally and the length of the fibre and how the yarn has been produced will determine the end result. Ultimately you must trust that the price you pay for a hand tufted item will usually reflect this. Rugspace guarantees that we follow the same process, and we price accordingly.

Some indentifying features of a hand tufted rug are evident by observing the backing where you will find marks of adhesive that has been applied as a screed, which holds all the yarns together. Typically the pile is then cut or made with a combination of loop and cut pile to give an interesting effect.

Hand Hooked

Hand hooked rug

Hand hooked rugs go through the same process as hand tufted rugs however the pile is typically a ‘loop’ pile and has a distinctly rounded look across the surface of the rug. All other features are essentially the same as hand tufted rugs.

Hand Loomed

hand loomed rug

Hand Loomed rugs are constructed on hand operated looms by a team of weavers who use a long steel rod to shoot fibres across vertical strings that run the lengths of the rug. In this construction, the pile may be both cut or left as a looped pile as required. Carving may sometimes occur across the surface to add texture and interest. Like all other rugs, shedding will occur but is dependent on the quality of the yarn.

Hand Woven (Flat Weave)

hand woven flat weave rug

One of the most popular choices in recent years, these rugs have also been referred to as Dhurries. This type of rug is usually woven on a loom using mixed materials and fibres. Their popularity comes from their versatility and lower point (achieved by using recycled and less expensive materials that cannot be knotted or tufted) with added advantage of reversibility. Because they are woven instead of knotted or tufted you can easily identify these pieces as they do not have a pile as such, and the back is usually the same as the front.

Machine Made


Whilst Rugspace do not typically offer this kind of rug, it is worthy to note its construction and characteristics so you can also make an informed decision about investing in a hand made rug otherwise. A rug machine will mechanically weave each fibre into a mesh like backing. The fibres used are usually a synthetic as they need to be softer and more malleable to achieve a good result. The end result is a soft and lustrous pile, but it is not as hard wearing as a natural fibre like wool. To clearly identify a machine made rug, take a look at the backing which usually reveals the pattern and design under a coarse latex adhesive backing.

Outdoor Rugs

Sometimes we may list and offer a rug that is suitable for ‘outdoor’ applications. However this never means that it can withstand the harsher elements of rain, nor direct sunlight. It simply means we have included 100% synthetic fibre and materials that have added UV inhibitors with added mold inhibitors also. This ensures you will be able to use it in a covered patio situation and exposure to UV rays is suitable for up to 500 hours. This is a standard benchmark we work to in describing this type of rug.



Like any investment, a rug must be properly taken care of if it is to last. Following are tips for extending rug life.

Most of the rugs offered by Rugspace are handmade by skilled artisans, or in a specialty manufacturing facility, and are checked to meet quality standards before shipment. The following facts will help you to understand your rug and prolong its life.


No two rugs are the same. Slight color variations are common for handmade rugs, as dye lots may change over a period of time.


All wool rugs will shed. Shedding will subside over time, depending on traffic and wear. It typically takes 20-25 vacuums, at a minimum, to curtail shedding. Some will shed for the lifetime of the rug.


Loose fibers, or sprouts, are a normal part of the break-in process of handmade rugs. This is not a defect but an inherent quality of certain natural fiber rugs. Simply clip the sprout that has popped up with sharp scissors. Do not pull the fibre out, as this can cause a deterioration of the backing.


If your rug has been rolled or folded for shipping, it may include creases. The good news is these creases should disappear within a week or two when the rug is laid out flat. Reverse rolling the rug overnight will help.


Odors are caused by dyes, yarns and shipping for long distances in sealed wrap. Most odors dissipate within a week once the rug is removed from the shipping wrap.


If exposed to direct sunlight, rug colors typically fade over time, even if they are fade resistant.


As a general rule, rugs of all materials and constructions should be rotated every 3-6 months to balance color and evenly distribute wear.



how to care for rugs care instructions

How to Vacuum Your Rug

Canister vacuums without beater bars are the optimal type of vacuum to use on rugs. Brooms and manual sweepers are also a gentle and effective way to clean rugs.

Many of today’s upright vacuums are super high powered. The high suction can pull out the threads from the back of a rug and cause “sprouts.” Use the handheld attachment to vacuum your area rug, whenever possible.

If you choose not to (or are unable to use) the handheld attachment on your upright vacuum, make sure to turn off the vacuum’s beater bar, as it can pull fibres from the face of the rug and cause the rug to fuzz. If the beater bar cannot be turned off, set it on the highest position possible before vacuuming. Then, carefully place the vacuum on the rug.

If the rug has serged (finished) edges, refrain from continuously running the vacuum over the edges, as this will loosen fibers around the edges and cause them to deteriorate.

Avoid running the vacuum over the fringes at the ends of the rug, as fraying may occur.

Use the handheld attachment to clean the fringes.

If a rug is reversible, make sure to vacuum both sides. This will remove grit and grime that can prematurely wear out your rug.

How to Clean Your Rug

Clean spills immediately. Once a stain is set, it becomes much more difficult to clean. Rugspace’s Rug & Fabric Stain Remover can help eliminate many stubborn stains.

Never rub a spill, as this forces the spill deeper into the rug. Instead, blot the stain with a clean white cloth.

Always use clean water to remove any residual cleaner, and dry towels to absorb any remaining moisture.

Professional Cleaning For Your Handmade Rug

Always use a professional area rug cleaning expert. Cleaning a handmade rug requires a process different than cleaning wall-to-wall carpet.

Inspect the rug with a rug cleaning expert prior to cleaning. Get a signed receipt and guarantee of work before the work is performed.


Wool Rugs

With a dry cotton towel or white paper towel, blot out stain as much as possible.

  • Scrape off any food or debris with a dull instrument.
  • Mix a very small amount of dish soap with a cup of cold water. With a clean sponge and soap mix (avoid using excessive water), gently remove remainder of the stain
    and then blot the area with a dry towel.
  • Avoid excessive heat or agitation, as wool rugs are more prone to bleeding and staining than synthetic rugs. We recommend using a professional rug cleaner on
    an annual basis.

Synthetic Fiber Rugs (Olefin | Polypropylene | Nylon)

  • With a dry cotton towel or white paper towel, blot out stain as much as possible.
  • Scrape off any food or debris with a dull instrument.
  • Mix a very small amount of dish soap with a cup of cold water. With a clean sponge and soap mix, remove the remainder of stain and then blot the area with a dry towel.

Indoor/Outdoor Rugs

  • With a dry cotton towel or white paper towel, blot out stain as much as possible.
  • Scrape off any food or debris with a dull instrument.
  • Mix a very small amount of dish soap with a cup of cold water. With a clean
    sponge and soap mix, remove remainder of the stain. Allow the area to dry.
  • For all-over cleaning, spray with a mixture of soap and water and rinse
    with a garden hose.

Natural Fibre Rugs (Jute | Hemp | Coir | Sisal)

  • Natural fiber rugs inherently have loose fibers and knots. Regularly vacuum rug
    on low power setting, making sure to vacuum from different angles.
  • Loose threads on the face of the rug should be trimmed with household scissors.
    To avoid unraveling or damaging the rug, threads on the rug’s face should never
    be pulled.
  • Spills should be gently blotted with a clean, undyed cloth to absorb as much of the spill as possible and prevent spreading. Work from the outer edges of the spill towards the center. If applying cleaning solvents, test on a small area first. For stubborn stains, use a professional cleaning service that specializes in wool rugs. Do not dry clean, as strong cleaning chemicals may damage or fade the rug.

Shag Rugs

  • Spray extraction, along with use of a wool-approved product, can be used to clean shag rugs.
  • Shedding is normal for wool products and decreases over time. Do not pull yarn out,
    as this may result in damage to the rug.
  • Canister vacuums without a beater bar are most effective in cleaning shag rugs. Vacuums with beater bars and/or brushes, or those set too low, may abrade
    the face of the rug.


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