We offer a 100% money back guarantee if you are not satisfied with your purchase owing to any misrepresentation of quality and appearance. Simply complete the fields below and once you have read our terms, just press submit for processing. Your return claim will be processed within 7 days, and you must submit your claims within 7 days of receipt of your goods.
We do not refund for change of mind or incorrect size choice. Additionally once you place and pay for an order, this shall be considered final and no variations are possible thereafter. Any change or variation requests that we may accept will incur administration and service fees from $25 – $150 dependent on the size, type and number of products affected by the change.
What if I missed out on the Sale?
Our promotional periods are final. No credits can be extended nor applied should your purchase fall outside the stated promotional period.
Returns Terms and Conditions.
Refunds, exchanges and/or credits can only issue once your goods have been returned and checked at our facility.
Our hand painted artworks are individually hand painted, and therefore not every artwork can be exactly the same or an exact replica of the image. A tolerance of up to 10% in variation must be accepted for this reason. We do not refund for variations that fall within this parameter.
Please choose carefully as refunds are not offered due to change of mind or incorrect selections.
We encourage you to use our free preview service to ensure you are buying an item that is just right for you.
General Shipping Information.
Your shipping charge includes full insurance for anything that is lost or damaged in transit. To make a claim, simply:
· Notify our customer service team for any damage or loss within 24 hours
· Complete a Returns Submission online with attached photos of damage and packaging
· Retain the original packaging for collection
Our team will endeavour to organise the replacement item(s) as soon as possible and without any additional cost. Please note that claims made that do not meet the above requirements may be void or incur a fee.
Deliveries occur Monday through Friday during normal business hours.
We require a street address for all deliveries, as we cannot deliver items to a PO Box.
Refunds will be processed in approximately 7 days after goods have been returned to us. Your refund shall issue once returned items are checked to be in the same condition as you first received them, and that your claim can be verified and approved by our returns team.
Refunds shall be paid using the same denomination, currency and payment method as when you first made your purchase unless otherwise arranged and approved by our returns team.
You may choose to receive a credit to your account in lieu of a refund for future purchases.
This refund policy does not intend to exclude or limit any rights, which you may have under the relevant laws in your state and/or country.
If, however, upon examination of the goods returned, we find that the returned items are neither defective nor damaged, you may be charged a fee for the return cost, examination of the goods, and any costs incurred to return the goods back to you.
Consumer Laws in your Country – You are Protected.
United Interiors accepts that the prevailing Consumer Laws in countries where it offers its goods for sale shall prevail for every applicable transaction. Your general rights under such laws cannot be excluded, restricted or modified by any terms expressed or implied otherwise throughout this website.
To request a return, please complete the fields below; ( If making a claim for damages please attach photos of damage and packaging)